Refund policy

Returns
If you wish to return a product please contact us directly. Please note we do not cover return postage. Any items sent back to us without prior notice will not be accepted. 

Cancellation of in-stock items:  As long as an order has not shipped, items can be cancelled. A fee of up to 5% may be charged for cancellations.

Cancellation of pre-order items: All pre-orders must be paid for at the time of checkout. 

If you need to cancel a pre-order there will be a 15% cancellation fee applied as we are unable to cancel our pre-orders with our distributors.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.